Skip to content

24/7 managed services

Follow-the-sun monitoring, incident response, patching and continuous improvement for your applications and cloud infrastructure, backed by clear SLAs.

Typical results

average monthly availability
99.95%
P1 response time
15 min
coverage from Canada and partner hubs
24/7/365

What we deliver

Concrete outputs you can review, test and keep, whether we stay on or hand over.

  • 24/7 monitoring

    Synthetic checks, SLO dashboards and alerting across your stack.

  • Incident response

    Tiered on-call with defined response times and post-incident reviews.

  • Patching & upgrades

    Scheduled OS, dependency and framework updates with rollback plans.

  • Monthly service reviews

    Reports on availability, incidents, cost and improvement backlog.

Technology we use

Recommended by default, adapted to your existing stack.

DatadogPagerDutyGrafanaPrometheusAWS CloudWatchAzure Monitor

How the engagement runs

  1. 1

    Discovery (1–2 weeks)

    Workshops with stakeholders and users, a review of existing systems, and a shared definition of success.

  2. 2

    Architecture (1–2 weeks)

    System design, technology choices, security model and a delivery plan with a fixed estimate for the first release.

  3. 3

    Build (2-week sprints)

    Cross-functional squads ship working software every sprint, with a demo you can click through.

  4. 4

    Verify (Continuous)

    Automated tests, security scans and performance checks run on every change; UAT with your team before release.

Related work

Confidential financial services firm, Financial services

Moving a lender's core workloads to Canadian cloud regions

A wave-based migration of 120 workloads from an ageing data centre to AWS ca-central-1, with landing zones and guardrails as code.

workloads migrated
120
workloads migrated
annual run cost
-32%
annual run cost
data resident in Canada
100%
data resident in Canada
AWSTerraformAWS Control TowerDatadogRead the case study

24/7 managed services: common questions

Priority 1 incidents are acknowledged within 15 minutes, 24/7. Full SLA tiers are agreed per contract.

Tell us what you're building

A senior engineer will reply within one business day with questions, a rough approach and next steps. No sales script.