Skip to content

User research

Interviews, contextual inquiry, usability testing and analytics review that reduce the risk of building the wrong thing.

Typical results

typical research sprint
2 wk
users per study
12+
rework after validated discovery
-30%

What we deliver

Concrete outputs you can review, test and keep, whether we stay on or hand over.

  • Discovery research

    Interviews and field studies that uncover real workflows.

  • Usability testing

    Moderated and unmoderated studies with actionable findings.

  • Journey mapping

    End-to-end service maps across people, process and systems.

  • Research repository

    Findings organised so future teams can reuse them.

Technology we use

Recommended by default, adapted to your existing stack.

DovetailMazeLookbackHotjarOptimal Workshop

How the engagement runs

  1. 1

    Discovery (1–2 weeks)

    Workshops with stakeholders and users, a review of existing systems, and a shared definition of success.

  2. 2

    Architecture (1–2 weeks)

    System design, technology choices, security model and a delivery plan with a fixed estimate for the first release.

  3. 3

    Build (2-week sprints)

    Cross-functional squads ship working software every sprint, with a demo you can click through.

  4. 4

    Verify (Continuous)

    Automated tests, security scans and performance checks run on every change; UAT with your team before release.

Related work

User research: common questions

Yes, including specialised audiences such as clinicians, educators and field staff.

More in Product design

Tell us what you're building

A senior engineer will reply within one business day with questions, a rough approach and next steps. No sales script.